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Posted: Thu Oct 28, 2010 4:21 pm
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I really need to get this off my chest.
I'm currently working in a small general insurance brokerage (I'm handling motor insurance), as a customer service officer. My duties include liasing with clients and car salespersons, providing quotations, closing quotes. Pretty standard stuff.
The catch... My contract has a bond period of 15 months. And no, they do not send us for extensive training/give us a scholarship, anything like that. (Yes, I was stupid to sign it.)
And of course, the workload is insane. The company had, like, TWO customer service officers handling the entire motor insurance line (which makes up the lion's share of our business). And my colleague quit a few weeks ago. There's a new girl, but she's not yet certified. I've been working till 10 or 11pm 3 days out of the week, and I cannot complete my work. And the worst thing is... The company doesn't pay OT, feels like it's natural for you to stay back if you can't complete (even if that's entirely the fault of how shitty their HR management is), and constantly pressures you to handle everything all at once.
And to top it all off, we have next to nil benefits, and my pay is very low, especially for a graduate.
My bond period ends next Thursday.
And at this point, I really, really feel like giving immediate notice and pay them one month's salary in lieu of notice (heck, it's not that much). Yet I fear it might be too irresponsible; the new girl is not yet ready to work independently, and hence the workload would fall directly on my manager.
But I woke up crying this morning, and I feel like I'm having a nervous breakdown... I sleepwalk, and sleep in fits, waking up every few hours.
I really don't know. On one side, I feel like I'm breaking down. On the other, they -cannot- cope without me. I know this for fact.
PS : To elaborate, I'm not blowing my horn. It takes anywhere from 3 to 6 months to train a new recruit to be certified and competent in working as a customer service officer (since we also advise on insurance terms). And they're not going to be able to find an experienced insurance agent at the pay, benefits, and contract they are imposing.
tldr; My company sucks and I want to give immediate notice. But I worry that my company and colleagues would collapse if I do. Contradictory much?
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Posted: Thu Oct 28, 2010 7:52 pm
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Posted: Thu Oct 28, 2010 8:24 pm
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Posted: Fri Oct 29, 2010 12:54 am
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Posted: Fri Oct 29, 2010 5:36 pm
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