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| People counter! |
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| Total Votes : 11 |
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 Posted: Thu Dec 03, 2009 1:22 pm
This happened today at our Walmart!
While we were shopping in the store we noticed a guy who looked like he was spying on a chick who was there. At first we really didn't pay too much attention but we noticed that this woman really didn't seem to notice him. After about 10 minutes of him ducking, crouching and almost laying on the floor we decided it was time to ask the chick if she knew the guy.
She was shocked and horrified when we told her it looked like she was being stalked. When she looked at the man he bolted away. T thought it would be best to tell someone who works at the store. The first employee looked like she thought it was a joke and she even said that she didn't know what to do. T told the employee that a manager really should be contacted. We were waiting for another 10 minutes, during which time we heard that the walmart "doesn't have security like that", before we were told that a manager had delt with the situation. How can the situation be dealt with without anyone even asking for a description of the man or asking where this man has been? This poor girl was still so scared she couldn't talk, so T said that she wanted to see the manager and talk to her about this.
After about 5 minutes the manager came up and quite rudely told us that the situation had been delt with already and the person had been talked to. I was stunned! How can you talk to someone without knowing who you were supposed to talk to. The manager proceeded to tell us that it was simply a shadow shopper. T asked what kind of shadow shopper goes around hiding behind things while stalking someone? The manager told us that's just how they are trained. The manager also denied to give us any information on the person who she talked to. T asked to see this manager's supervisor and of course she was on lunch, we did however get her name and she will be hearing about this! The manager then walks away.
I would like to know what kind of shadow shopper books it when they notice they have been found out! We were all so pissed at this that we left without buying anything. The girl had a cart FULL of stuff too, even garbage and she left it there. I'm still shocked.
Talk!
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Posted: Thu Dec 03, 2009 10:31 pm
Kals is questing again!Um, isn't this a situation for calling the police, rather than contacting Walmart store management? Walmart can't control the people who shop at their stores after all. Check sig for details!
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Posted: Fri Dec 04, 2009 4:03 am
It would be, and unfortunately it's up to that girl to do it. However I think Walmart should have offered to call the police as well!
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Posted: Fri Dec 04, 2009 8:19 am
Surreal o.O
It does seem odd that nobody notified the police.. unless they did, and just didn't make a scene of it?
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Posted: Fri Dec 04, 2009 8:46 am
a ''Shadow shopper'' as the polite manager pointed out... doesn't exist....
they are called LP's (Loss Prevention) and they are trained to look without looking....
they DO NOT work for walmart inc. they are trained and employed by a private company... that way walmart doesn't have any liability if someone gets hurt...
i'm not surprised that you had such a problem... managers there usually know less than the employees...
and no... i can almost assure you that walmart did NOT call the police...
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Posted: Fri Dec 04, 2009 9:18 am
No if police were notified we would have been asked to stay there so we could give a description as well as the girl who was being stalked!
Agent we do have shadow shoppers here, but that's just what they do, they shop. This guy was just creepy!
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Posted: Fri Dec 04, 2009 9:23 am
i was thinking, people had done alot of random things in the store and the manager might just be fed up with listening to yet another "story", yet his time it is true. maybe it's best to stop fooling around in the store?
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Posted: Fri Dec 04, 2009 9:59 am
it has nothing to do with ''stories'' that woman's life could have been in danger.... in fact i applaud GRM for her actions...
when our superstore first opened up... within a week a woman was raped and killed in her car on the side of the building...
sick b*****d was never found....
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Posted: Fri Dec 04, 2009 10:35 am
redface Thanks Agent. I just thought "If I was being maybe stalked and even if the guy and I were playing around I would still like if people came up and told me." Who knows, maybe we saved her life yesterday!
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Posted: Fri Dec 04, 2009 11:16 pm
Kals is questing again!I totally agree that you were right to mention something to the lady, but expecting the store you are in to do anythign about it... at all? That is seriously unreasonable and I don't know why it would have even crossed your mind. Again, it's a job for the police, not the store. Stores have security to keep people from stealing s**t, not to keep shoppers from being psychotic towards each other. Check sig for details!
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Posted: Fri Dec 04, 2009 11:46 pm
Agent_of_Misfortune a ''Shadow shopper'' as the polite manager pointed out... doesn't exist.... they are called LP's (Loss Prevention) and they are trained to look without looking.... they DO NOT work for walmart inc. they are trained and employed by a private company... that way walmart doesn't have any liability if someone gets hurt... Huh, that's odd. The loss prevention officers at the local store, the one that my brother works at, are hired and trained by Wal Mart... Quote: and no... i can almost assure you that walmart did NOT call the police... If a customer is causing a disturbance at our local store, management will call the police and have them escorted out. If they are causing a MAJOR disturbance, they will have them "trespassed", meaning that they cannot return to the store. We do the same thing if we catch people stealing.
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Posted: Sat Dec 05, 2009 3:06 am
First off, you rock for warning that woman. I had some drunk old guy verbally harassing me on a bus once saying some very inappropriate things and getting up far too close and not even the bus driver intervened. On another occasion I have gotten off the bus early due to a guy making really inappropriate hand gestures towards me and making me feel quite uncomfortable and threatened. Honestly, more people need to realise that, yes, they absolutely should interfere! Not any of your business? Make it your business!
Regardless of what people think the store may or may not be obligated to do, that is just plain bad customer service.
Part of providing good customer service is trying to turn bad experiences in the store around into good ones. They didn't do this so in the end they lost your sales! They should have at least (politely!) told you at what time the supervisor would be available so that you could easily contact her and they should have offered the woman a security escort to her car if she wanted one. (While we do not have Walmart here in Australia, I get the impression that they are pretty large stores so I cannot imagine that they would not have their own security.) Ideally, because the incident happened on their premises they should have offered to call the police on the woman's behalf or allowed her use of the phone if they do not have the degree of security to deal with the situation.
I do sincerely hope that you followed up with a phone call to the supervisor. Considering the stores ambiguity on their so called "shadow shopper" I do not think that the woman would be out of line if she decides to proceed in reporting the incident to the police. Walmart seems to have given you very mixed messages: "It was an employee" vs "We don't have the security to address this" which would pretty strongly imply that it was not an employee.
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Posted: Sat Dec 05, 2009 4:00 am
124-C Agent_of_Misfortune a ''Shadow shopper'' as the polite manager pointed out... doesn't exist.... they are called LP's (Loss Prevention) and they are trained to look without looking.... they DO NOT work for walmart inc. they are trained and employed by a private company... that way walmart doesn't have any liability if someone gets hurt... Huh, that's odd. The loss prevention officers at the local store, the one that my brother works at, are hired and trained by Wal Mart... Yeah the Walmart my mom and ex worked at trained their loss prevention people too... As for the thread, well I don't like the police. Don't like getting them involved if it can be avoided. But, I agree with Terra that the employees don't seem to have handled that very well.
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Posted: Sat Dec 05, 2009 8:12 am
I'm sorry Kal, we were wrong in thinking that someone there would have some sort of human decency to at least try and reassure the woman she was safe? I expect while being on their property that they will treat me properly. I don't know, maybe I'm only one of a hand full of humans that gives and expects to be treated as a human.
Terra, I too expected them to do at least SOMETHING in making sure this girl felt safe. As for the follow up, my sister-in-law said she would, I think she did already... not sure. I'ma ask today!
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Posted: Sat Dec 05, 2009 10:42 pm
Kalstolyn Kals is questing again!I totally agree that you were right to mention something to the lady, but expecting the store you are in to do anythign about it... at all? That is seriously unreasonable and I don't know why it would have even crossed your mind. Again, it's a job for the police, not the store. Stores have security to keep people from stealing s**t, not to keep shoppers from being psychotic towards each other. Check sig for details!
A responsible manager would like to be notified of this and would offer to call the police. At least at McDonald's if something like that happened we'd find him and kick him out or call the cops (except our night managers, they're idiots and won't call in drunk drivers).
-Formerly La Belle Isolde-
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Reply
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