Horrible Customer Service after waiting 5 years

[King IV]

scottietrademark

King IV

scottietrademark

King IV

scottietrademark

Patagucci

2 separate scenarios here, long queue wait of 5 years vs changing up your order completely after seeing mocks. dont tangle them up and mislead others for your own benefit

-gaia never gave you a clear time frame to expect your ticket to be accepted, mocked, and released so you knew a long wait was a possibility and you still held onto the ticket; but it is poor customer service to have to wait half a decade to even reach the point of receiving mocks. so i'll give you the win on this one.

-gaia responded to you with a clear '7days' time frame to change up your initial submission and ideas. you knew what you were getting yourself into when you probably gave them the go ahead on making the mocks. after seeing mocks you decided that it wasnt to your liking. instead of asking for changes on the current mocks, you ask for a completely different item/designs altogether. the 7 day rule was really clear, you had your chance to make the change and you chose not to. you chose not to honor your original agreement so this one's on you bro, either you like it or not.

"i can never get those years back...... i still waited..... held on to it..... " - once again you chose to hold onto ticket and waited, gaia didnt forced you to so idk what this was meant to prove

you said everything that i was thinking lol only quoting to show agreement and to add a couple of my own thoughts.

i would add that custom queues have never had a 2 month time frame for sub to accepted, unless it happened in the very beginning. everyone knew in 2017-current that the time frame was a hell of a lot longer than that.

and then with the mocks, you get drawn mocks before you get pixeled mocks where you can make changes so if he realized he didn't like the design, i assume it would've been noticed it in the drawn mock stage. i guess i could see if something doesn't translate to pixels but gaia doesn't normally flat out say no unless you're changing something entirely or, like you said, it didn't meet the time frame.

it's not like this 7 day time frame is a new rule, everyone knows that you're given a certain time to change your sub/colors/etc, it's even in the automated email. could it be a little longer? possibly. but it's not like you (OP) didn't know.

innacurate.
ive had about 40 items made, most with a 2 month ish time frame
https://www.gaiaonline.com/marketplace/itemsearch/50/?search=kingiv&sortBy=84&filter=&ceiling=0&floor=0&start=0

and, as ive stated, i was saying its the LEAST they could do. i waited 5 years...... and yet youll limit me to 7 days?

no one in their right mind would ever buy a ticket if the knew it would take 5 years, these are not gaias standards.

they dropped the ball, so they could at least make up for by allowing my revision

Please give me an example of a custom ticket item that was accepted, drawn mocks, pixelated mocks, and release within two months because giving me the mp listing of all your items is not an example of this.

Yes, they've been quicker in the past couple years because they finally have the resources to do so, but custom tickets still aren't that fast. Take my own GT as an example. It was subbed back in April 2018, accepted June 2022, and only just got drawn mocks in September. We haven't gotten pixel mocks yet so it's been more than two months since the process finally started going.

If you're talking about recolor tickets, theyre two different queues. Recolor artists don't work on the custom queue. Hence why recolors are faster, they have more people on staff to take care of it.

I'm not saying 5 years isn't a long a** time to wait, because i agree it is. However, you knew going in when you subbed your ticket that it was going to be a while since gaia wasn't in the right state to do customs in any shape or form. Everyone in the ticketing community knew that.

Ive been doing tickets since the start, since 2014

most of my items in the store took around that time, especially the recolors, but even unique ones like my SDPLUS GAIAN KING IV if i recall correctly

you started tickets when the slow down happened, but for MOST of the ticketing process, it would only take a few months.

go look at the release dates of my items, then maybe youll understand.

https://www.gaiaonline.com/marketplace/itemsearch/50/?search=kingiv&sortBy=84&filter=&ceiling=0&floor=0&start=0


and youre wrong

when i submitted it, it was right before the change in management and the artist issues

NO ONE KNEW THAT.

If you refer back to my first post, I did say it wasn't slow in the beginning but it had already started to slow down by 2017.

Again, recolor queue is TOTALLY different from custom queue so that should not be part of your arguement. And honestly, recolors haven't even been that fast since around 2018 (right now they're 5/6 months unless you're doing double rainbow tickets).
And again, giving me a link to your username tag is not proof that items were done in 2ish months. It just shows when they were put in the system. Please, feel free to give dates showing subbed, acceptance, mocks, and release to prove your point. The MP link to your username tag is useless.

Either way, you have plenty of time to change your item. Not only the 5 year long wait for acceptance, you had the two stages of mocks AND the email staff sent out asking if you were still content with your item. Plus I know they sent out buy back emails. And again, it states in the automated email you get after acceptance that you only get 7 days to revise things. It's also in the actual ticket rules, here:
for plat ticket

for golden ticket

There were plenty of times where you could've changed your item and there are plenty of places where it states how long you have to change your idea. As you said yourself, you've been doing tickets since 2014. How could you not know such an important rule?

you are literally missing the entire point

FIRST
you asked me to list tickets that took that amount of time and i showed you a list where MOST OF MY ITEMS, both CUSTOM and RECOLORED took a small amount of time, thus proving you wrong,

SECONDLY, when my ticket was submitted in 2017, it was before anyone knew of the slowdown, not 2018 like when YOU first did,

if i or anyone would have known of the wait we would have sold them for profit rather than waiting


and ONCE AGAIN, you are missing the point and trying to justify something that is UNACCEPATABLE. it makes no sense for you to try to defend a 5 year wait. the entire purpose of the post is that, for them making me wait an absurd amount of time, the LEAST they could do is allow for a change, not try to use a TIME LIMIT of all things to justify their denial when they couldnt even honor their commitment without waiting half a decade

[King IV]

vixxnly

those have been the rules for years
your inability to follow along with the expectation is not gaia's problem

take your L and move on my dude.

you are missing the point and trying to justify something that is UNACCEPATABLE. it makes no sense for you to try to defend a 5 year wait. the entire purpose of the post is that, for them making me wait an absurd amount of time, the LEAST they could do is allow for a change, not try to use a TIME LIMIT of all things to justify their denial when they couldn't even honor their commitment without waiting half a decade

thats why the post is about customer service, because they would at least be taking care of someone who was willing to work and wait with them when they clearly forgot and neglected the queue for years..

customer service is the purpose of the thread, not debating the existing rules

[King IV]

sup-qt

.: [ While I agree that the wait time is absolute garbage, and that the first people stuck in the bottle neck queue wouldn't have known about the queue when submitting, I do agree that what you are complaining about are two different issues.
They both impact your submission though, so can understand bringing them both up, and how the wait time has made the frustration you feel at not being able to change your item, even worse.

I know you cant post official mocks, but do you have an example of what you asked for, details of what you got given and what you asked to be changed? ] :.

i asked them for a skull


what they gave me not only looks NOTHING like the mock, but also resembles a pre-existing item as well

https://www.gaiaonline.com/marketplace/itemdetail/45459

what i asked for is actually much smaller than a simple skull, its a face mask, slightly larger than a ninja headband. no additional poses or anything with it, simply a partial face mask

[Salty Soul]

King IV

Salty Soul

lol why am i not surprised, typical gaia. i always though people who submitted the tickets all those years ago had the patient of saints.

and i waited.... for 5 years.... the least they could do for dropping the ball this hard is allowing a simple revision

i am one who doesnt like to make exceptions but i still agree with you there. after 5 years they should be groveling and apologizing at your feet. maybe give you a bonus for your patience. sadly its not how they do business. did they ever apologize for taking so long?

i suspect since that ticket was sold 5 years ago they make no money from it now, so its a waste of time hence why they are eager to get it out of the way.

lmao people here are like robots like this is totally acceptable smh. completely normal phenomenom.

[Cherrieee]

Hey, this really sucks. That's a long time to wait for something that shouldn't take this long to create. Especially since the tickets are selling for thousands of dollars. How many more people are waiting for their golden ticket items to be released all while new items are being created by the team monthly?



This is one of the main reasons I never chased having a golden ticket. Seeing how long it was taking for anyone to get their items created was a let down. Plus I didn't even think the site was going to last long enough.


I hate to say it, but maybe because you have had so many items created using tickets, maybe yours are being put on the back burner for those waiting for their 1 ticket to be created first? Seems unfair to you, but understandable for those who can't or haven't had the funds/luck to obtain more than 1 ticket.



Will you wait another 5 years for this item? Is it worth that much to you? Or is it better to just get the GC back (request what the worth is now due to inflation) and go buy things you want instead (art for example).

[Queen Long Money]

▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ♛ Queen's ✘ don't chase. ✪

gaia_angelleft gaia_crown gaia_angelright
Gaia expecting respect for their time constraints when they have not honored their end is outrageous. You have users waiting an obscene amount of time (4-5 years) to make good on a commitment, a digital item that was paid for whether with actual cash or digital currency, which either way you slice it was monumental, is discriminatory. Even still, many took it in stride, yes complained but stayed. The loyal user base that keeps the site afloat. Gaia has to do better. Supplying a subpar mock for what could be someone's dream of an item and not offering a reprieve? To at least modify it to appease their patience? It would not be ideal but at least fair.

► That's how your Crown Falls off! ♛▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉

[King IV]

Queen Long Money

▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ♛ Queen's ✘ don't chase. ✪

gaia_angelleft gaia_crown gaia_angelright
Gaia expecting respect for their time constraints when they have not honored their end is outrageous. You have users waiting an obscene amount of time (4-5 years) to make good on a commitment, a digital item that was paid for whether with actual cash or digital currency, which either way you slice it was monumental, is discriminatory. Even still, many took it in stride, yes complained but stayed. The loyal user base that keeps the site afloat. Gaia has to do better. Supplying a subpar mock for what could be someone's dream of an item and not offering a reprieve? To at least modify it to appease their patience? It would not be ideal but at least fair.

► That's how your Crown Falls off! ♛▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉ ▉

heart

[vixxnly]

King IV

vixxnly

those have been the rules for years
your inability to follow along with the expectation is not gaia's problem

take your L and move on my dude.

you are missing the point and trying to justify something that is UNACCEPATABLE. it makes no sense for you to try to defend a 5 year wait. the entire purpose of the post is that, for them making me wait an absurd amount of time, the LEAST they could do is allow for a change, not try to use a TIME LIMIT of all things to justify their denial when they couldn't even honor their commitment without waiting half a decade

thats why the post is about customer service, because they would at least be taking care of someone who was willing to work and wait with them when they clearly forgot and neglected the queue for years..

customer service is the purpose of the thread, not debating the existing rules

wowee. so lets get into it man.

lets start off with, that as someone that has claimed to be in the ticket game for the length of time that you have been, you should be fully aware of the rules and regulations in place for the tickets you were gifted/won/purchased. and as someone who has had 40+ items made, you should also be fully accustom to the process to which you go through to make either recolors or custom items.

you are not special, you don't deserve special treatment because you waited years for this item to be made. it's the unfortunate circumstance of what happened with this site. many people with similar tickets have had the same wait and communication that you had. we all knew it was going to take time as gaia tried to heal and restructure the damage that was done to it years ago.
you know this, so i don't know why you're trying to play the victim. you had ample time and ability to either 1. allow gaia to buy it back, 2. sell the item, or 3. change what you actually wanted to be made.

1. you could have let gaia buy it back and you would not have had to go through this process. you probably still wanted the item at this point and you did not like their offer. so once again, you chose to continue in this process.

2. or because you didn't like gaia's offer, you simply - over five years - could have sold the ticket on site. you could have done this at any point to make back any perceived loss from this ticket and/or possibly profited.

3. you had multiple communications where the expectations and rules of this ticket were explained and you were notified of the ticket being honored soon. in fact, the first one probably looked like this:

where it is specifically mentioned to consider any changes you may want to your original order. which i'm going to take a stab and say that you didn't ask for changes, or if you did, they honored them.

you should have also received this:

which once again, in bold, asks you to double and triple check that what you are submitting is what you want.

they were very clear and communicated effectively how this process would work, you're now saying that you don't like the item and that just because you waited a while you should get a free pass to do whatever you want. they made what you asked for. the mock stage is for you to make adjustments, not completely change what you want. to do that is honestly disrespectful to the people working on your order and rude to everyone else who is also waiting for their items to be made. you have all this anger at this site, and no empathy. the people working on this are not responsible for the wait, but are doing what they can to fix it and honor the tickets that were sold during a time period where they couldn't control anything.

you're sitting here saying that you don't even go on this site anymore, but are throwing the biggest tantrum because someone told you no. gaia never promised a set time line, just because other items were completed in a shorter amount of time means nothing. it's hilarious because we've known for a long time that these were not getting done quickly. gaia was pretty damn transparent about that. tickets in 2014/2015/2016 were harder to obtain and there wasn't nearly the volume of tickets being done then because of that, so that's not even a fair point to argue.

take some ownership as the customer, because rn you're being the biggest karen because they won't bend the rules for you; and rightfully so. exceptions like that will make more work for gaia and cause an even bigger back up. (quite frankly, i don't think you care about literally any other user of this site). all offense, you're just being an entitled d**k.

like i said man, take your L and move the ******** on.

[King IV]

vixxnly

King IV

vixxnly

those have been the rules for years
your inability to follow along with the expectation is not gaia's problem

take your L and move on my dude.

you are missing the point and trying to justify something that is UNACCEPATABLE. it makes no sense for you to try to defend a 5 year wait. the entire purpose of the post is that, for them making me wait an absurd amount of time, the LEAST they could do is allow for a change, not try to use a TIME LIMIT of all things to justify their denial when they couldn't even honor their commitment without waiting half a decade

thats why the post is about customer service, because they would at least be taking care of someone who was willing to work and wait with them when they clearly forgot and neglected the queue for years..

customer service is the purpose of the thread, not debating the existing rules

wowee. so lets get into it man.

lets start off with, that as someone that has claimed to be in the ticket game for the length of time that you have been, you should be fully aware of the rules and regulations in place for the tickets you were gifted/won/purchased. and as someone who has had 40+ items made, you should also be fully accustom to the process to which you go through to make either recolors or custom items.

you are not special, you don't deserve special treatment because you waited years for this item to be made. it's the unfortunate circumstance of what happened with this site. many people with similar tickets have had the same wait and communication that you had. we all knew it was going to take time as gaia tried to heal and restructure the damage that was done to it years ago.
you know this, so i don't know why you're trying to play the victim. you had ample time and ability to either 1. allow gaia to buy it back, 2. sell the item, or 3. change what you actually wanted to be made.

1. you could have let gaia buy it back and you would not have had to go through this process. you probably still wanted the item at this point and you did not like their offer. so once again, you chose to continue in this process.

2. or because you didn't like gaia's offer, you simply - over five years - could have sold the ticket on site. you could have done this at any point to make back any perceived loss from this ticket and/or possibly profited.

3. you had multiple communications where the expectations and rules of this ticket were explained and you were notified of the ticket being honored soon. in fact, the first one probably looked like this:

where it is specifically mentioned to consider any changes you may want to your original order. which i'm going to take a stab and say that you didn't ask for changes, or if you did, they honored them.

you should have also received this:

which once again, in bold, asks you to double and triple check that what you are submitting is what you want.

they were very clear and communicated effectively how this process would work, you're now saying that you don't like the item and that just because you waited a while you should get a free pass to do whatever you want. they made what you asked for. the mock stage is for you to make adjustments, not completely change what you want. to do that is honestly disrespectful to the people working on your order and rude to everyone else who is also waiting for their items to be made. you have all this anger at this site, and no empathy. the people working on this are not responsible for the wait, but are doing what they can to fix it and honor the tickets that were sold during a time period where they couldn't control anything.

you're sitting here saying that you don't even go on this site anymore, but are throwing the biggest tantrum because someone told you no. gaia never promised a set time line, just because other items were completed in a shorter amount of time means nothing. it's hilarious because we've known for a long time that these were not getting done quickly. gaia was pretty damn transparent about that. tickets in 2014/2015/2016 were harder to obtain and there wasn't nearly the volume of tickets being done then because of that, so that's not even a fair point to argue.

take some ownership as the customer, because rn you're being the biggest karen because they won't bend the rules for you; and rightfully so. exceptions like that will make more work for gaia and cause an even bigger back up. (quite frankly, i don't think you care about literally any other user of this site). all offense, you're just being an entitled d**k.

like i said man, take your L and move the ******** on.

1.) gaias offer was disrespectful, offering the gaia cash equivalent to when the person purchased the ticket before 2017, the GCash value would be SIGNIFICANTLY lower than the actual tickets item

2.) this point is also irrelevant, Due to the fact that there was no communication until 2021, many users i know, myself included would log in expecting there to be an update "Any day now"

with that mentality, many kept on going and waiting with the thought process of
"well ive already waited 2 years, its probably about to come out, i would be upset if i sold it now and they start replying soon"

"well ive already waited 3 years, its probably about to come out, i would be upset if i sold it now and they start replying soon"

""well ive already waited 4 years...."

3.) Yes i received the emails, but that has NOTHING to do with the fact that what i received was COMPLETELY off target, quite ugly in fact, which brings us back to the original point.

None of the previous points or statements you made justifies the fact that gaia still made myself and other wait 5 years for the ticket

"Gaia expecting respect for their time constraints when they have not honored theirs end is outrageous. You have users waiting an obscene amount of time (4-5 years) to make good on a commitment, a digital item that was paid for whether with actual cash or digital currency, which either way you slice it was monumental, is discriminatory. Even still, many took it in stride, yes complained but stayed."

[vixxnly]

King IV

vixxnly

King IV

vixxnly

those have been the rules for years
your inability to follow along with the expectation is not gaia's problem

take your L and move on my dude.

you are missing the point and trying to justify something that is UNACCEPATABLE. it makes no sense for you to try to defend a 5 year wait. the entire purpose of the post is that, for them making me wait an absurd amount of time, the LEAST they could do is allow for a change, not try to use a TIME LIMIT of all things to justify their denial when they couldn't even honor their commitment without waiting half a decade

thats why the post is about customer service, because they would at least be taking care of someone who was willing to work and wait with them when they clearly forgot and neglected the queue for years..

customer service is the purpose of the thread, not debating the existing rules

wowee. so lets get into it man.

lets start off with, that as someone that has claimed to be in the ticket game for the length of time that you have been, you should be fully aware of the rules and regulations in place for the tickets you were gifted/won/purchased. and as someone who has had 40+ items made, you should also be fully accustom to the process to which you go through to make either recolors or custom items.

you are not special, you don't deserve special treatment because you waited years for this item to be made. it's the unfortunate circumstance of what happened with this site. many people with similar tickets have had the same wait and communication that you had. we all knew it was going to take time as gaia tried to heal and restructure the damage that was done to it years ago.
you know this, so i don't know why you're trying to play the victim. you had ample time and ability to either 1. allow gaia to buy it back, 2. sell the item, or 3. change what you actually wanted to be made.

1. you could have let gaia buy it back and you would not have had to go through this process. you probably still wanted the item at this point and you did not like their offer. so once again, you chose to continue in this process.

2. or because you didn't like gaia's offer, you simply - over five years - could have sold the ticket on site. you could have done this at any point to make back any perceived loss from this ticket and/or possibly profited.

3. you had multiple communications where the expectations and rules of this ticket were explained and you were notified of the ticket being honored soon. in fact, the first one probably looked like this:

where it is specifically mentioned to consider any changes you may want to your original order. which i'm going to take a stab and say that you didn't ask for changes, or if you did, they honored them.

you should have also received this:

which once again, in bold, asks you to double and triple check that what you are submitting is what you want.

they were very clear and communicated effectively how this process would work, you're now saying that you don't like the item and that just because you waited a while you should get a free pass to do whatever you want. they made what you asked for. the mock stage is for you to make adjustments, not completely change what you want. to do that is honestly disrespectful to the people working on your order and rude to everyone else who is also waiting for their items to be made. you have all this anger at this site, and no empathy. the people working on this are not responsible for the wait, but are doing what they can to fix it and honor the tickets that were sold during a time period where they couldn't control anything.

you're sitting here saying that you don't even go on this site anymore, but are throwing the biggest tantrum because someone told you no. gaia never promised a set time line, just because other items were completed in a shorter amount of time means nothing. it's hilarious because we've known for a long time that these were not getting done quickly. gaia was pretty damn transparent about that. tickets in 2014/2015/2016 were harder to obtain and there wasn't nearly the volume of tickets being done then because of that, so that's not even a fair point to argue.

take some ownership as the customer, because rn you're being the biggest karen because they won't bend the rules for you; and rightfully so. exceptions like that will make more work for gaia and cause an even bigger back up. (quite frankly, i don't think you care about literally any other user of this site). all offense, you're just being an entitled d**k.

like i said man, take your L and move the ******** on.

1.) gaias offer was disrespectful, offering the gaia cash equivalent to when the person purchased the ticket before 2017, the GCash value would be SIGNIFICANTLY lower than the actual tickets item

2.) this point is also irrelevant, Due to the fact that there was no communication until 2021, many users i know, myself included would log in expecting there to be an update "Any day now"

with that mentality, many kept on going and waiting with the thought process of
"well ive already waited 2 years, its probably about to come out, i would be upset if i sold it now and they start replying soon"

"well ive already waited 3 years, its probably about to come out, i would be upset if i sold it now and they start replying soon"

""well ive already waited 4 years...."

3.) Yes i received the emails, but that has NOTHING to do with the fact that what i received was COMPLETELY off target, quite ugly in fact, which brings us back to the original point.

None of the previous points or statements you made justifies the fact that gaia still made myself and other wait 5 years for the ticket

"Gaia expecting respect for their time constraints when they have not honored theirs end is outrageous. You have users waiting an obscene amount of time (4-5 years) to make good on a commitment, a digital item that was paid for whether with actual cash or digital currency, which either way you slice it was monumental, is discriminatory. Even still, many took it in stride, yes complained but stayed."

k.
idk what you want man, you aren't gonna get anywhere with this but good luck.

[Patagucci]

ya'll he is so delusional, entitled, egotistic, and has a skull thick as a brick in all dimension; no reason to waste your breath at this point

the only ppl who supported you so far are 1) those who suck up to you 2) those who blindly follow you around and agree with whatever you say (we all know who she is).
go on OP, do yo thang, calculate the distance from the earth to the next galaxy using the color of your apples and oranges-- just like how your arguments are formulated. rofl

OP's reason for posting: "they won't let me change my order even though they gave me a chance to do so 2 times through email confirmation"

OP's defending their reasoning: "But I am entitled to bending the rules that was clear and that everyone else had to abide by. mainly because at the choice of my own will, i waited 5 years for this ticket to be fullfilled just like everyone else who also had to do the same thing but had to abide by the same rules. Oh and unrelated they offered me gcash in exchange for the ticket, though it has nothing to do with why I am entitled to bending rules, I'd like to throw it out there so that it can confused the hell out of everyone. Once again, did you know i waited for 5 years? Not like I did it because I wanted to and though gaia did not force me at all but let's blame it on them anyways. Any who ... support and vote for me, hopefully i catfished and gaslighted enough brainless gaians to petition with me in my journey to become the next air nomad avatar that not only bends the natural elements but also gaia rules, tysm too-da-loo"

[Civilight Eterna]

I think the problem is less that someone is asking for a bending of rules, and the issue is that a time constraint is disproportionate given the circumstances.

If I owned a company and especially was dealing with a repeat customer of a very expensive item that helps keep the site afloat...I'd want to help them with a resolution for sure.

I see a lot of ad hom in SF generally but there appears to be a lot of egregious projection in this thread. I think looking at the issue: namely that 5 years is a ridiculous wait, and that given the extraordinary circumstance maybe an extraordinary remedy is called for. I don't think it's even that extraordinary.

It's not OP's fault for wanting what he paid for, even if he was given the option for an alternate compensation. That's not...permission for everyone to tsk-tsk him. I get that it's a muddy issue but 5 years is definitely not normal. Asking for a remedy to a bizarre case is not going to set some precedent that now EVERYONE can break/bend rules or whatever. It's just good customer service to treat a strange situation with some good judgement.

[King IV]

Little Red Fighting Hood

I think the problem is less that someone is asking for a bending of rules, and the issue is that a time constraint is disproportionate given the circumstances.

If I owned a company and especially was dealing with a repeat customer of a very expensive item that helps keep the site afloat...I'd want to help them with a resolution for sure.

I see a lot of ad hom in SF generally but there appears to be a lot of egregious projection in this thread. I think looking at the issue: namely that 5 years is a ridiculous wait, and that given the extraordinary circumstance maybe an extraordinary remedy is called for. I don't think it's even that extraordinary.

It's not OP's fault for wanting what he paid for, even if he was given the option for an alternate compensation. That's not...permission for everyone to tsk-tsk him. I get that it's a muddy issue but 5 years is definitely not normal. Asking for a remedy to a bizarre case is not going to set some precedent that now EVERYONE can break/bend rules or whatever. It's just good customer service to treat a strange situation with some good judgement.

thank you for a decent response and a little empathy

i didn't think that the point was so hard to convey but apparently its missed by plenty of people.

glad you understood

[Patagucci]

Little Red Fighting Hood

I think the problem is less that someone is asking for a bending of rules, and the issue is that a time constraint is disproportionate given the circumstances.

If I owned a company and especially was dealing with a repeat customer of a very expensive item that helps keep the site afloat...I'd want to help them with a resolution for sure.

I see a lot of ad hom in SF generally but there appears to be a lot of egregious projection in this thread. I think looking at the issue: namely that 5 years is a ridiculous wait, and that given the extraordinary circumstance maybe an extraordinary remedy is called for. I don't think it's even that extraordinary.

It's not OP's fault for wanting what he paid for, even if he was given the option for an alternate compensation. That's not...permission for everyone to tsk-tsk him. I get that it's a muddy issue but 5 years is definitely not normal. Asking for a remedy to a bizarre case is not going to set some precedent that now EVERYONE can break/bend rules or whatever. It's just good customer service to treat a strange situation with some good judgement.

1) OP never bought the ticket with IRL money. He used gaia currency to buy it off of someone else back when they were cheap. Also he hoards these tickets and re-sells them off by asking others to pay a lot more.
2) Are you unfamiliar with ticket submission process? OP had at least two times to change his order. ONCE when they asked him if he still had the ticket. SECOND time when they told him he has 7 days to change the original submission order. So you're telling me that you're totally okay with: if your business gives a customer TWO times to make changes and they declined the opportunity to do so, then after you send them a prototype of a product that you made and they ask you to make something completely new in design.
3) You call this not normal lol and that this is a bizzare case that won't set precedent to others... you do realize that this is actually the norm? OP isn't uniquely the one who has waited for 5 years.... there have been others whose items were recently released and they waited JUST AS LONG and subjected to the EXACT SAME rules. So what if gaia allows for this change to be made? Is it fair to the other gaians before him? Might as well let them make changes too lol bring forth the chaos.
4) Disproportionate? So what if it's been 5 years wait vs TWO times confirmation + 7 days? He could've easily said DURING THE FIRST EMAIL that , "yes I have a ticket, I would like to make changes to my original submission". OR after the second CONFIRMATION, within the 7 days before mocks of the items were drawn. If he was asking for extension of more than 7 days originally, that's fine. BUT he waited till after the artist put the work into drawing the items that he asked for a change. TWO times asked to confirm, HE GAVE THEM THE GO AHEAD, then after all the artists hard work, HE GOES AND CHANGES IT COMPLETELY.
5) Clearly you have minimal if not completely no understanding of the project customs process.