Welcome to Gaia! :: READ ME: How to Report a Bug! (update 7/23)

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Recommended Links

Here's a list of links that I highly recommend for people to read. They all contain pertinent information to help you make your experience on Gaia easier, less buggy, and most of all fun! If you have any links you wish to be added here, please feel free to pm me.

[Umm...will put up the links when I have the time. sweatdrop ]

If All Else Fails...

If all else fails, and you are unable to determine what the bug is, and/or how to fix it then you have a few last resort options:

Read the Stickies!


Sometimes, you may think your bug cannot be fixed, or is not widespread, but it is actually already noted in one or more stickies around Gaia. Before reporting a bug that you think is unfixable, I highly suggest checking out the stickies, especially Jakobo's GAIA PROBLEMS sticky, and Arethic's Glitches/Bugs/Info thread.

Fill out a Feedback Form
Feedback Form

Almost like the Bug Report Format above, you will need to explain the bug with as much detail as possible. Please remember to submit this under the appropriate heading (or as close to appropriate as you can).

Finally, please be patient! Feedback forms typically take up to 3-5 days, or even longer, to be answered. Most likely many other people have submitted forms as well, and it takes quite awhile for admins to go through them all. In the meantime, stay calm and try to work around the problem as best as you can.

Bug Report Format

Again, I would like to stress, this is NOT REQUIRED! This is only a format that I (and most likely many others) prefer to see, and makes describing and possibly fixing the bug a whole lot easier. This format was originally created by PlaceCard, a very great and helpful user!

Now, when reporting a bug, these are the main things you will need to include in your post:

1. The Bug
Try to explain in detail your problem. Such as where it happened, how did it happen, what were you doing when it happened, any links you can provide that can show us more in depth the problem if its something you think it affecting others, or provide any links if you think its relevant for any reason. Also, screen shots in some cases, when its a visual glitch or bug, can be very very helpful also.

2. Operating System
Your system in which you operate on xp
Such as common systems being, Windows (95/98/98SE/ME/2000/XP/2003), also being Mac or linux/unix.
For more detailed definitions, please click this link.

3. Internet/Web Browser
The program/application in what you use to view gaiaonline.com, common browsers being; Internet Explorer, Firefox, Netscape, Opera, Lynx, Safari and many more.
If you are not really sure, you can Click this link and copy and paste the sentence that it says is your browser, such as:
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)

4. ISP/Connection
Your ISP or Internet Connection, is your access to the internet, such as AOL, People PC, MSN, Compuserve and such being some of the major ones, also Verizon, Bellsouth and such who are highspeed providers.
It helps to know this and the speed of your connection, such as 56k dialup, DSL, Cable, or even higher or lower, in order to resolve your problem.
If your not sure of your connection speed, click here to find out, then paste the results, such as:
312.1 kilobits per second

5. Firewall - Software/Hardware
Sometimes, and alot of times firewalls have been discovered to be a problem, so its helpful to know if you have one. Software firewalls, in most common situations are Norton, McAfee, ZoneAlarm, Sygate... if you have one of them or something different, mention it.
Hardware firewalls, are those found in routers, most routers have built in firewalls, such as Linksys routers as an example. If you have a router, and you think it could have a firewall in it, mention it also.